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The European project Gavius, to create a virtual assistant to know and process social aids from a mobile phone, is moving forward with the work of the eight partners involved.
Now is the time to include citizens in the process of co-creating this mobile application, which will be carried out through the “Gavà participa, Gavà decideix” and “Decidim Mataró” platforms. There, citizens will be able to answer a survey and/or participate in a working group.
The Mayor of Mataró, David Bote, and the Mayor of Gavà, Raquel Sánchez, met today in the capital of the Maresme with the partners of the European project Gavius to explain the co-creation process that now involves citizen participation.
Gavius is an innovative project to create a virtual assistant for the local administration to communicate to the public the social aids they have at their disposal. . In addition, they will be able to process, grant and perceive them in a comfortable, fast and easy way, as well as respectful of their privacy. Potential beneficiaries will be able to apply for and manage the aid on the spot via their mobile device. The project is being worked on in a way that prioritises the privacy of users, who will be identified by a completely secure system.
So far, this project, which was chosen in 2019 in the call for European funds of the Urban Innovative Actions (UIA), has advanced with the joint work of the administrations involved, companies and university research centres. Now is the time to include the citizens of Gavà and Mataró, in the elaboration of a tool that will directly benefit them.
The mayor of Mataró has been convinced that the project “allows us to activate the necessary transformations to bring the administration closer to the citizens, to advance in the opportunities of the future for our neighbours. It is part of our ‘New Futures for Mataró’ strategy, aimed at strengthening us as a metropolitan, just, prosperous and pioneering city.”
For David Bote, despite being an initiative with a high technological component, Gavius stands out for its social purpose: It is designed to ensure that people can have the best access to services, especially those that are of first need, such as food. And the pandemic reaffirms that we need to move forward with digitisation to streamline our relationship with citizens.”
The mayor of Gavà also referred to technological innovation as a key tool “for developing a proactive administration, which knows the specific needs of each citizen and offers a tailor-made service. And in this sense, Gavius is a great project, which will bring a revolution in the way we relate to citizens. A project that is generating a lot of expectations and that can be an exemplary model and reproducible in other European cities.”
Raquel Sánchez highlighted public-private collaboration as one of the most relevant aspects of a project that now focuses on social innovation in a process of co-creation with the public. “We want the users and end-users of this application to be involved in its creation, to test its design and functionality, to make sure that this is a useful tool,” she said.
The citizens of Mataró and Gavà can participate in the co-creation process through the decidimmataro.cat and Gavà Participa, Gavà Decideix platforms, respectively. There are two levels of involvement, the first is to answer a survey and the second is, once the questions have been answered, to be part of a working group that will have planned sessions.
Gavius contemplates the creation of three assistants:
- A mobile application for citizens
- An assistant for municipal Social Services
- A resource planning and management tool in the City Council
According to the calendar, during 2022 the pilot test will be carried out and the implementation is planned for the first months of 2023 in the Town Councils of Gavà and Mataró, with the option of being a model that can be transferred to other administrations throughout Europe.